Terms of Service

Agreement to Terms

By using the services of Technoland Computer Repair ("we," "us," or "our"), located at 320 North Verdugo Rd. Suite 200, Glendale, CA 91206, you agree to these Terms of Service. Please read them carefully before submitting a device for repair or using our website.

Diagnostic Fee

We charge a non-refundable diagnostic fee of $75 for all repairs. This fee covers a thorough evaluation of your device to identify the problem and provide an accurate repair estimate. If you approve and proceed with the repair, the diagnostic fee is applied toward the total repair cost. If you decline the repair, the diagnostic fee is your only charge. The diagnostic fee must be paid at the time of drop-off.

Repair Authorization

After diagnosis, we will provide you with a repair estimate. No repair work will begin until you have authorized the repair and agreed to the estimated cost. Authorization may be given in person, by phone, or via SMS. We will make reasonable efforts to contact you for authorization. If we are unable to reach you within 7 business days of diagnosis, the device will be held until we establish contact.

Warranty by Parts Source

Every repair carries a warranty. The exact terms depend on where the parts came from. The applicable warranty for your specific repair is shown on your estimate and invoice.

Labor

30-day labor warranty covers workmanship on the service performed. Voided if the device is opened, modified, or serviced by anyone else after our work, or if customer-supplied parts were installed.

New OEM parts (supplied by Technoland)

New parts supplied by Technoland include the manufacturer's standard warranty (typically 1-3 years). Manufacturer terms apply.

Aftermarket parts (supplied by Technoland)

Aftermarket parts supplied by Technoland include the manufacturer's warranty, which varies (typically 30-180 days). Specific warranty disclosed at the estimate stage.

Used / refurbished parts (supplied by Technoland)

Used or refurbished parts supplied by Technoland include a limited 7-30 day warranty (varies by part, disclosed at estimate). After this period, no warranty applies.

Customer-supplied parts (BYOP)

Parts supplied by the customer include NO WARRANTY from Technoland — neither on the parts nor on the labor to install them. Customer assumes all risk.

Exclusions: Warranty does not cover: physical damage, liquid damage, electrical surges, customer-induced problems, pre-existing conditions, software issues unrelated to the hardware repaired, or failure caused by misuse.

Data Loss Disclaimer

While we take every precaution to protect your data during repairs, Technoland Computer Repair is not responsible for any data loss that may occur during the repair process. This includes, but is not limited to, loss of files, documents, photos, software, operating systems, or configurations. We strongly recommend that you back up all important data before submitting your device for repair. If data recovery is part of the requested repair, results cannot be guaranteed, and recovered data depends on the condition of the storage media.

Limitation of Liability

To the maximum extent permitted by law, Technoland Computer Repair's total liability for any claim related to our services shall not exceed the amount you paid for the specific repair at issue. We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill. This limitation applies regardless of the theory of liability, whether based on warranty, contract, tort, negligence, strict liability, or any other basis.

Abandoned Devices

Devices not retrieved within 90 days are considered abandoned. The 90-day clock applies in three scenarios:

1. Pre-diagnosisIf you drop off a device and don't respond to our diagnostic findings within 90 days of drop-off, the device is deemed abandoned.
2. Post-diagnosisIf we send an estimate and you don't approve, decline, or otherwise respond within 90 days of drop-off, the device is deemed abandoned.
3. Post-repairIf a repair is complete and ready for pickup, the clock resets — devices not picked up within 90 days of completion notification are deemed abandoned.

Before declaring a device abandoned, we attempt at least three notices: a 30-day reminder, a 60-day final notice (also sent by certified mail), and a final attempt at the 90-day mark. Notices are sent to the phone and email on file — keeping that information current is your responsibility.

Once a device is deemed abandoned, Technoland Computer Repair may, at its sole discretion: dispose of, recycle, sell, scrap, or donate the device, and apply any proceeds toward outstanding service charges. You waive all claims to the device and any data on it.

Data destruction: Any data on an abandoned device is destroyed by secure wipe or physical destruction before disposal. We do not access, view, copy, or sell data from abandoned devices.

This policy is consistent with California Business and Professions Code §9844 and California Civil Code §1988 regarding abandoned personal property held by repair businesses.

Cash Discount Pricing

All prices listed on our website and in our estimates reflect standard rates. We offer a 3% discount on all services and parts when payment is made by cash or check. Credit card and debit card payments are accepted at the standard rate. The cash discount is applied at the time of payment and cannot be combined with other promotions or discounts.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the services provided by Technoland Computer Repair shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be resolved through binding arbitration administered in Los Angeles County, California. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association. Each party shall bear their own costs and attorney fees. The arbitrator's decision shall be final and binding.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Los Angeles County, California.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: